FAQ's

We have put together a list of some of the most frequently asked questions to help you.  If you have another query, please don't hesitate to contact us at support@scandvia.com.

Do we provide gift certificates?

Yes we do. Available in $10, $25, $50 and $100.

Returns - How do I return a product?

Firstly look on our policy page and make sure your product meets the requirements for return. Our products are sourced from both the US and internationally so consider the cost of postage before returning a product. Please contact support@scandvia.com to discuss any questions on returns.

Can I purchase products that are only available in one country and not my country?

If a product requires FDA (USA Food and Drugs Administration) or TGA (Therapeutic Goods Administration - Australia) certification for example, then we cannot send products that do not comply, even though they meet the strictest of standards. Other than that, there are certainly options available but can be costly especially if the product has some weight to it. Again, contact support@scandvia.com and we will see if we're able to assist. 

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